Windows 7 login using AuthenTec AES2810 fingerprint scanner on HP notebooks

Ah ain't long for this whorl
Image by chadmiller via Flickr

Recently I wrote about installation of Windows 7 on HP Compaq 2230s. I had a few problems with device drivers which were resolved by downloading Vista drivers from HP site and installing them. My initial idea was to be able to use all devices on the notebook. I was specially interested in notebook fingerprint sensor and its capability to login to Windows account by using my fingerprint scanner.

The notebook has an OEM version of AuthenTec AES2810 fingerprint scanner. After installation of HP device driver fingerprint reader will be recognized and you will see fingerprint sensor1. Since Windows 7 got a new Biometric Framework it is only prudent that the framework will get its own configuration section in Drivers and Hardware section. But this is where ASE2810 fails. When looking at Start->Control panel->Hardware and Sound->Biometric Devices you can see the AES2810 device but Windows 7 tells you that it is unavailable. If you are interested how this can be solved then read on!

AuthenTec provides you with a BETA version of their software2 where you can enroll your biometric data. You can download the software from their web page:

Since my version of Windows 7 is 32bit I downloaded and installed 32bit version. Restarted the computer and checked if I can start TrueSuite 2.0. You should do the same. You probably can not, because although Windows 7 shows AS2810 device as found you can not use it since AuthenTec drivers installation is not working as it should. If by some miracle you are able to access and run TrueSuite then “Bravo to you”!

Then I started to check what went wrong and I found out that the only way to get the scanner working with this software is to do the following:

  1. Run C:\Program Files\AuthenTec, Inc\Authentec WBDI Driver Package\WIN7TS32.exe which uninstalls  the software
  2. Reboot the computer
  3. Install the WBDI Driver Package again by using installer from previous location C:\Program Files\AuthenTec, Inc\Authentec WBDI Driver Package\WIN7TS32.exe

Now I assume that this complication is due to BETA nature of AuthenTec drivers. I was able to get the fingerprint scanner working on the following HP notebooks:

  • HP Compaq 2230s (NN340ES) and
  • HP EliteBook 8530p (FU617AW).

I was able to access fingerprint enrollment in Start->Control Panel->Hardware and Sound under Biometric Devices section. By clicking on Biometric Devices you can see list and status of biometric devices that are detected by the system. At this point status changed to Manage your fingerprint data. By clicking on it you will run TrueSuite application and you can enroll or remove a fingerprint for specific account. With Remove your fingerprint data enrolled account fingerprint data will be completely removed.

In the login screen a fingerprint scanner is seen as a user account icon3. Once you have enrolled your finger, logoff and try logging in with your enrolled finger4. Swipe your finger and login.

A note of warning: after you decide which finger to enroll, be careful with whom you share this information. If you’re not too careful it could cost you a body part … … or at least a finger ;)

Update: Final version of Windows 7 AES2810 driver is available via Windows Update. If you are interested in what will be broken after installing it check this post.

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  1. in Windows Device Manager []
  2. management software called TrueSuite 2.0 []
  3. always seen when you use Switch to user []
  4. you may want to use Switch to if you have multiple accounts to switch to fingerprint icon []

  • Hello,
    I managed to make it work with 8530p.


    LP B

  • ;) no prob. Hope the final version of driver will be available soon.

  • Did not work for me on 6730b

  • @Alex: I actually don’t own 6730b. Which reader is installed in that device? AES2801?

  • Went around the loop a few times on my HP TC4400 but still have no reader.

    With the initial Windows 7 install the Biometric Manager TrueSuite was active but the sensor did not work.

    Now uninstalled and installed the beta from Authentec with no luck. No Biometric device seen by Windows 7.

  • On September 9, 2009 at 09:24 skodaddy said:

    Also have a HP 6730b, biometric device does not work.Is an AES2810 device.
    The strange thing is, it installs, truesuite starts, I coose which finger I want… and then I can swipe my finger as many times as I want, he just wont detect nothing.
    It’s as if the device doesn’t work (but under hardware and bios, everything is enabled and device is recognised).

  • @skodaddy: I am sure that when AuthenTec drivers are final (and not beta) things will work normally …

  • On September 10, 2009 at 19:33 Maniac69 said:

    I have the same problem as skodaddy: installed drivers and software well, start config from control panel, application starts, select finger to register, enter password for Windows, but no progress/registration observed.
    Any ideas ?

  • Hey everyone, success! I was going to report similar failure (everything looked correct but would not detect a swipe) but in my case it’s a Fujitsu tablet, an AES2051 or something, and Win7.

    I found success by doing the uninstall, reboot, and reinstall, and noticing there was still Enrollment data. So I found “Biometric Settings” and turned it off, which deletes all previous data (in my case should have been none anyway). Then I enrolled my finger and it scanned!

  • @Joe: good work :) Maybe this will help some of the HP users to resolve the problems until AuthenTec releases a driver :)

  • On September 15, 2009 at 12:36 Øyvind Balle said:

    Thx alot, mate :-) Worked like a charm, altho I didn’t have to reinstall upon reboot. Just cofigured the fingerprint device through the control panel (Biometric Devices)

  • @Øyvind: Great!!! On which notebook did you try the procedure?

  • Hy don’t work for my AES2501A… Do you know a solution? I’ve Win Seven RTM and windows install automaticly the driver and TrueSuite 2.0 but when it ask me to swipe my fingers it doesn’t recognize them…

  • @Runner : Have the same pbm : even if I try to clear private date (biometric off and on) it doesn’t work… Either if I desinstall /reinstall TrueSuite 2.0 or WEBDI driver package (HP EliteBook 8730w / Win 7 enterprise) please help !!

  • Same problem for me with HP 2530p, everything looks OK but won’t read my finger :(

  • Hi all.
    I have also problem with aes2810 on HP, model 4310s with win7
    i have uninstalled the soft as written above and installed the one for win7 from the site for x64 version. nothing changed… :-(
    i have biometric device recognized in device manager
    abd truesuite2.0 is starting ok, but when i chose finger and enter the password for windows the soft asks me to scan my finger, i put finger on sensor and nothing hapens….
    does someone have the same problem?

  • On October 1, 2009 at 23:55 Matthieu said:

    Hi, I’ve HP 8530W with authentec AES2810 & win 7, no way to make it work(same probleme as mihail), just wait for an update, or a hint …

  • Works fine for dv6570et

  • Same problem with 2510p. Suite starts, when trying to enroll I enter my password, then I can swipe as often as I want – nothing happens. Total reinstall of drivers and suite and also turning biometric settings off and on didn’t help. :(

  • On October 27, 2009 at 19:30 eighten said:

    exactly the same. Win 7 RTM, EAS 2810 on HP6730b, after unstall and reinstall everything works fine (or seems to), except I can’t record my fingerprint.

  • On October 29, 2009 at 00:51 Rodrigo said:

    Same for me:
    HP Compaq 6510b
    AuthenTec Inc. AES2501A

  • On October 29, 2009 at 17:54 Nicholas Sutcliffe said:

    Same problem here…
    HP6730b — Windows 7 Enterprise x64 — AES2810
    Beta Drivers installed, uninstalled and re-installed, Biometric Devices shows up in Control Panel but cannot manage fingerprint Data.
    Thanks for your thorough HOWTO, hopefully the new driver will work once moved on from Beta.

  • Works fine on HP EliteBook 8530w with Windows 7 Ultimate

  • Works fine on HP EliteBook 8530w with 64-bit Windows 7 Ultimate

  • Wow! it worked for my HP Pavilion dv2000.

  • On December 8, 2009 at 15:35 heartbitt said:

    works like a charm on hp pavillion tx 1000

  • OMG… taking a lot of my patience…

    I got a 8530p with win7 x64 enterprise, and a 2810 scanner.
    It worked, once, but after reinstalling it doesn’t anymore…

    Tried the same steps, installing, reinstalling, removing, disabling, I just can’t find it!

    I don’t have ProtectTools installed, I assume the’re not mandatory?

  • Just thought I’d comment here as this is the first result on Google:

    You CANNOT enroll your fingerprints for the built in Administrator account. It will give you an enrollment failure every time. It will work for regular users and users with administrative access.

    You wouldn’t believe how hard it was to find this information.

    • On October 9, 2011 at 15:53 Xavier said:

      Thank you Matt.
      I cannot believe this isn’t documented in the application. I guessed it was linked to an admin account but have only been able to find your post to prove it!

  • On May 23, 2011 at 16:34 amitav said:

    I have upgraded my HP Pavilion laptop from vista to windows 7, initially the fingerprint reader was not working but later on its driver from authentic is loaded but and i have enrolled my fingers also but the during log in the option for fingerprint is not coming. in my vista iwas using digital persona as log on manger but the same is also not working. Can any body help.


  • Nice info . Thank you

  • still i didn’t find software from 32 bit-download…

    what should i do?